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Faq

 

  1. What credit cards does True Colors accept?
  2. When I go to checkout I receive an error message, why is that?
  3. When will my order be processed?
  4. Does True Colors Monogram Product?
  5. What is the True Colors Return Policy?
  6. Is the True Colors Website secure to shop from?
  7. What is your shipping methods use? Can I track my order?
  8. Is a signature required for my delivery?
  9. What is a no haggle return policy?
  10. Can my product be shipped overseas?
  11. If a group wants to purchase a bulk order of one particular item, are discounts available?
  12. How does my warranty work?
  13. What are E-Gift Cards and how do they work?
  14. What if an item I want to purchase is sold out?

 

 

  1. True Colors accepts Visa, MasterCard, Discover, American Express and Paypal.
  2. The most common error received during checkout is customers using their current living address and/or ship to address as their main billing address. If you currently live on campus, renting an apartment during school or sending a gift to someone and the credit card you use is billed to a different address; you will receive an error message during checkout. Your billing address (where your monthly credit/debit card statement is received) must be the address listed as the main/billing address in your profile. You will have the ability in your profile to add addresses where you would like goods shipped to if different than your primary billing address.
  3. All orders placed Monday – Friday before 1pm CST will normally ship out within 24 hours. All orders are shipped UPS Ground, UPS 2 Day or UPS Next Day Air depending on your selection (if selected-orders qualify for free shipping, they will ship UPS Ground) and a tracking number will be provided to the valid email address for order delivery confirmation.
    WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS OR TO PO BOXES.
  4. No, True Colors does not monogram products at this time.

    1. Every product is satisfaction guaranteed or you may return it for a refund of the item price.
    2. Customers will be responsible for shipping costs to return unless the product(s) received was damaged or error in shipping occurred by True Colors.
    3. All returns must be sent back within 30 days of the invoice date.
    4. All returns MUST be in saleable condition and include its original packaging with tags attached.
    5. A copy of your invoice must accompany any return. If you do not have your invoice you can log into the website under your log in information view history and print previous orders.
    6. We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.
    7. Please note the item you are returning may be out of stock. We can only provide a refund or place you on priority delivery once the item is back in stock unless the item will be discontinued.
  6. Yes, the True Colors website is protected by (SSL) encryption. We guarantee that every transaction you make with True Colors will be 100% safe whether online, or via call in orders!!
    Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
  7. True Colors uses UPS ground shipping on all orders and is complimentary on order $75 and over. You will also have the option for 2Day and Next Day Air with your order and pricing will be provided for that service. Once your order is processed you will receive a tracking number from True Colors allowing you to track the arrival of your order. Most orders are received within three to five business days using ground service the day the item is shipped. If the item is listed as being delivered on a special date (i.e. limited editions, limited quantities, priority pre orders, etc.) your order will be moved into a back order status and you will be notified by email when the order ships.
  8. No, items will be left at the home or business where shipping was indicated.
  9. Within 30 days if you are not satisfied with your product you can return to True Colors for a full refund. All items must be returned in original packing.
  10. No, at this time we do not ship overseas or to PO boxes.
  11. This will be handled on a per case basis for bulk orders. Please call Customer Service at 214-441-3414 to provide your request and a True Colors representative will advise.
  12. All items have a warranty. Should you have a defect or problem with wheels, hardware, defective zipper, etc. we will repair or replace this item if within the indicated warranty time from purchase. This warranty does not apply to misuse, normal wear and tear.
  13. E-Gift cards are electronic gift cards purchased for any dollar amount. All E-Gift cards are emailed and no gift cards will be sent via regular mail. The recipient of the gift card will receive a voucher # to use during the checkout process. In the event the voucher amount is less than the final amount, the system will require a credit card to complete the remaining balance.

  14. Unless an item will be discontinued, items may be sold out because of high demand. Always sign up to our newsletter to stay informed when new items arrive or when items will be in stock.

 

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